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Emergency Resources in Massachusetts
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Boston residents: visit the city’s Low-Income Resources page for more help.
Housing
NOTE: EMPath’s shelter programs do not accept direct referrals. Families seeking emergency shelter must apply through the state (see first link below).
- Emergency Family Shelter: 866-584-0653
- MA Executive Office of Housing & Livable Communities : 617-573-1100
- Individual shelters
- Full shelter directory from MA Coalition for the Homeless
- City Life/Vida Urbana Housing Hotline/Línea Directa: 617-934-5006 (English) / 617-397-3773 (español)
- Metro Housing Boston (rental assistance, housing vouchers, eviction prevention, & more)
- City of Boston Services for the Homeless
- Boston Office of Housing Stability
- Utility Assistance
Food
Cash Assistance & Mutual Aid
Unemployment
- MA Department of Unemployment Assistance: 877-626-6800
Domestic Violence
- SafeLink hotline: 1-877-785-2020
- Boston Area Rape Crisis Center: 800-841-8371
- Boston Medical Center’s Domestic Violence Program: 617-414-5457
- National Domestic Violence Hotline: 1-800-799-7233 or text START to 88788
- Jane Doe resources
Immigration
Child Care
Transportation
Health Care, Health Insurance, & Mental Health
- Health Care For All HelpLine: 800-272-4232
- Apply for MassHealth (state health insurance): 800-841-2900
- Samaritans national suicide Helpline: 877-870-5673 (call or text)
- Substance Abuse and Mental Health Services Administration’s National Helpline: 1-800-662-4357
- Trans Lifeline: 877-565-8860
- The Trevor Project (for LGBQIA+ youth): text START to 678-678 or call 1-866-488-7386
Therapy:
Legal Services & Advocacy Guides
- Greater Boston Legal Services
- MA Legal Resource Finder
- DTA Ombuds Office: 617-348-5354 (for complaints and concerns)
- MLRI Advocacy Guides: handbooks and tactical training manuals on laws, programs, and policies affecting low-income individuals and families in MA (SNAP, TAFDC, homeless shelters, unemployment insurance, etc.)
- Ombudsman’s Student Loan Assistance Unit
- Student loan assistance from NCLC
LGBTQIA+ Resources
- Trans Lifeline: 877-565-8860
- The Trevor Project (for LGBQIA+ youth): text START to 678-678 or call 1-866-488-7386
- National Queer & Trans Therapists of Color Network
- Resources from Trans Lifeline (trans verified, trans led, and BIPOC led or centered resources)