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Emergency Resources in Massachusetts
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Boston residents: visit the city’s Low-Income Resources page for more help.
Housing
NOTE: EMPath’s shelter programs do not accept direct referrals. Families seeking emergency shelter must apply through the state (see first link below).
- Emergency Family Shelter: 866.584.0653
- MA Executive Office of Housing & Livable Communities : 617.573.1100
- Family shelters
- Individual shelters
- Domestic violence shelters
- Full shelter directory from MA Coalition for the Homeless
- City Life/Vida Urbana Housing Hotline/Línea Directa: 617.934.5006 (English) / 617.397.3773 (español)
- Metro Housing Boston (rental assistance, housing vouchers, eviction prevention, & more)
- City of Boston Services for the Homeless
- Boston Office of Housing Stability
- Utility Assistance
Food
Cash Assistance & Mutual Aid
Unemployment
- MA Department of Unemployment Assistance: 877.626.6800
Domestic Violence
- SafeLink hotline: 1.877.785.2020
- Boston Area Rape Crisis Center: 800.841.8371
- Boston Medical Center’s Domestic Violence Program: 617.414.5457
- National Domestic Violence Hotline: 1.800.799.7233 or text START to 88788
- Jane Doe resources
Immigration
Child Care
Transportation
Health Care, Health Insurance, & Mental Health
- Health Care For All HelpLine: 800.272.4232
- Apply for MassHealth (state health insurance): 800.841-2900
- Samaritans national suicide Helpline: 877.870.5673 (call or text)
- Substance Abuse and Mental Health Services Administration’s National Helpline: 1.800.662.4357
- Trans Lifeline: 877.565.8860
- The Trevor Project (for LGBQIA+ youth): text START to 678-678 or call 1.866.488.7386
Therapy:
Legal Services & Advocacy Guides
- Greater Boston Legal Services
- MA Legal Resource Finder
- DTA Ombudsman: 617.348.5354 (for complaints and concerns)
- MLRI Advocacy Guides: handbooks and tactical training manuals on laws, programs, and policies affecting low-income individuals and families in MA (SNAP, TAFDC, homeless shelters, unemployment insurance, etc.)
- Ombudsman’s Student Loan Assistance Unit
- Student loan assistance from NCLC
LGBTQIA+ Resources
- Trans Lifeline: 877.565.8860
- The Trevor Project (for LGBQIA+ youth): text START to 678-678 or call 1.866.488.7386
- National Queer & Trans Therapists of Color Network
- Resources from Trans Lifeline (trans verified, trans led, and BIPOC led or centered resources)